TMA’s Terms and Agreement

FEES

Fee options will be fully discussed at your initial meeting with TMA staff. We are here to help you with the enrolment process.

PAYMENT OF COURSE FEES

All course fees must be paid in full prior to the commencement of training, unless otherwise arranged in writing with TM Academy Ltd (TMA). A confirmed booking indicates acceptance of TMA’s payment and cancellation terms.

Payment options include credit/debit card, bank transfer, or approved purchase order.

Corporate clients must provide purchase order number upon booking.  Corporate clients with approved accounts must ensure invoices are settled on the due date reflected on the invoice, unless alternative terms have been agreed upon in writing (Vendor Form).

Failure to make payment by the due date may result in:

  • Suspension or cancellation of enrolment;
  • Withholding of certificates, results, or NZQA credits; and
  • Late payment fees or recovery action where applicable (Baycorp/other legal services).

All prices are quoted in New Zealand Dollars (NZD) and are exclusive of GST unless otherwise stated.

For payment assistance or account queries, please contact [email protected] or call 0800 862 000.

CANCELLATION / NO SHOW POLICY

By submitting a booking (online, by text, phone call or email), an agreement is established between the client (student/company) and TM Academy Ltd (TMA) confirming the reserved course placement.

Cancellations made less than 48 working hours before the scheduled course date (excluding weekends), or failure to attend (no-show), will incur the full course fee. Substitutions are permitted, provided the replacement participant meets all pre-requisite requirements (if any) for the enrolled course level.

To arrange a cancellation, transfer, or replacement, please contact our office on 0800 862 000 or email [email protected]

TMA reserves the right to amend or reschedule training dates if necessary. Any such changes will be communicated promptly to all affected participants.

TMA’s Privacy Policy

PRIVACY ACT

TMA’s collection, use and disclosure of personal information is governed by the Privacy Act 2020. If you believe TMA or one of its employees has breached your privacy, please talk to any TMA staff member about the matter. Some of your personal information may be shared between TMA, the Tertiary Education Commission, other training providers, the Ministry of Social Development, NZQA, Ministry of Justice, potential employers, work experience placements, or other relevant third parties.  Please discuss any concerns you may have about this with us.

TMA’s Withdrawal & Cancellation Policy

WITHDRAWALS AND REFUNDS FOR FEE PAYING PROGRAMMES

Students requesting a refund must formally withdraw from a course/course(s) by personally completing and signing and returning the Withdrawal and Refund Application to the Student Services staff.  Forms can also be obtained from the TMA website. [www.tmacademy.co.nz] Student Services can help you through this process. 

Student fee refunds depend on the type of student, and the length of course. Refer to TMA Student Handbook for more information.