COMPLAINTS PROCEDURE
Contant the Lead Facilitator or Managing Director to address any concerns or grievances (see website contact us / meet team) if this cannot be resolved with the facilitator/assessor directly. You may also talk to our Student Support and Administration staff member, or our Culture Support staff member.
TMA has a strong commitment to ensuring that your concerns/complaints are resolved quickly and at the lowest possible level.
When investigating and addressing concerns/complaints TMA will not discriminate on the grounds of gender, gender identity, race, ethnicity, sexual orientation, marital status, age, disability, religious or ethical beliefs, or political opinions.
We provide a process that enables you to raise any issues that you believe impact on your studies, or any concerns you might have about our service to you. We ask you to firstly, bring your concern to any TMA staff member you feel comfortable to speak with. It is our duty to take this with the utmost seriousness. TMA aims to be responsive to your needs. We are always here to listen and act appropriately regarding any concerns you may have.
The full Student Complaints/Grievances Policy (TMA Student Handbook) can be accessed at [www.tmacademy.co.nz/student-support]